Karnataka: Railway cops get visiting cards


These are handed to passengers should they need help during their journey


The next time you’re on a train, don’t be surprised if the Karnataka Railway police constables give you a visiting card with their name and phone number, with an assurance that you can call them for help.

This initiative by the Karnataka Railway police department is to make all their staff feel responsible and alert to bring down crimes in trains and at railway stations.

Siri Gowri, IPS, Superintendent of Police, Karnataka Railways said that they had decided to make plenty of visiting cards for each of the police constables not only to give them an identity but also motivate them to interact more with passengers on trains and make them feel safe. She said, “We have given the visiting cards to all the police constables in railway police stations under Bengaluru sub-division.

They will carry it with them on their beat and give it to passengers. This will help to build a sense of identity and pride in their jobs as well as instil confidence in travellers that there is someone they can call if they need help. We have also given them a digital format so that they can share it with people through Whatsapp. This also enables women police constables to mention the police control room number so that their personal numbers are not misused. So far all police constables in eight railway police stations across Karnataka have been given visiting cards while in the other 10 stations, they have been given digital cards.”

Gowri said that this initiative will act as a helpline for travellers who might need assistance. “We wanted people to know where to report a crime, theft or if anything goes missing. We are the Railway Police, different from the Railway Police Force. People would often get confused about where to report such crimes. However, after we handed out the cards, people have been calling to enquire about many things like train schedules, booking office etc.,” she said.

City railway police inspector, Shivakumar said that this was enabling the railway police to interact with passengers and get to know their problems. “Our staff is now more confident while talking to people. They hand over the visiting cards and assure them of their help and assistance,” he said.

A woman constable said that when she spoke to passengers, especially single women travellers or senior citizens, they expressed the desire to know whom to contact if there was an emergency. She said, “Then we would give them the control room number. But I felt we should be able to help them individually too. The visiting cards help to convey that we are around to help. A lot of solo passengers now feel secure and say they will reach out to us.”

A 58-year-old passenger at the City Railway Station said, “I would always be on my guard while travelling alone. I did not know that there was a different control room number for the railway police or whom to reach out to if I faced an emergency. Now that I have the visiting card, I will keep this safely.”

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